Refund policy

At Cunnies Gummies, we want you to be completely satisfied with your purchase. If for any reason you are not, we are happy to assist with a return in line with Australian Consumer Law and our returns process below.

Eligibility for Returns

You may return your order if:

  • The product is defective or damaged upon receipt.
  • The product differs from the advertised description.
  • The product is not what you ordered.
  • You have changed your mind (conditions below).

To start a return, contact us at hello@cunniesgummies.com within 30 days of delivery.

Change of Mind Returns

We accept change of mind returns on these conditions:

  • The item is unopened and unused in its original packaging.
  • The return is posted within 30 days of delivery.
  • Return postage is paid by you.

Post your return to:
E Commerce Express
4 Distribution Ave
Molendinar QLD 4214

Please include a note inside the parcel with your name, your order number and whether you would like a refund or an exchange. We process your refund or exchange once the parcel arrives back with us.

Faulty, Damaged or Incorrect Items

If your item is defective, damaged or not what you ordered, contact us immediately at hello@cunniesgummies.com. We will provide a prepaid return shipping label where a return is needed and resolve it with a replacement or a refund. You never pay return postage when the error is ours.

Refunds

Once we receive and inspect your return, we will notify you regarding the approval of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Your bank or card provider may take additional time to post the refund.

Exchanges

Exchanges are available for change of mind returns that meet the conditions above and for products that are faulty, damaged or do not match the advertised description.

Exceptions

We do not accept change of mind returns or refunds for:

  • Opened products or items that have been consumed (hygiene reasons).
  • Sale items and gift cards.
  • Returns posted more than 30 days after delivery.

None of these exceptions limit your rights under Australian Consumer Law for faulty or misdescribed products.

Contact Us

Email: hello@cunniesgummies.com